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Shipping rules and logistics

Domestic orders on TXGA's official website are delivered by SF Express. Overseas orders are shipped by FedEx according to the actual situation.

When you submit an order on the TXGA official website, the shipping cost for this order will be displayed in the lower right corner according to the selected address.

Shipping rules in China:

In the Guangdong area, free shipping will be available if your order price reaches or is above RMB 168,  or a shipping fee of RMB 15 will be charged.

In Central China, East China, and South China, free shipping will be available if your order price is equal to or above RMB 168, or a shipping fee of RMB 25 will be charged.

In North China, Northeast, Southwest, and Northwest China, free shipping will be available if your order price is equal to or above RMB 168, or a shipping fee of RMB 25 will be charged.

In remote areas (Inner Mongolia, Jilin, Heilongjiang, Tibet, Gansu, Xinjiang, Qinghai, Ningxia), free shipping will be available if your order price is equal to or above RMB 200, or a shipping fee of RMB 30 will be charged.

For Hong Kong and Macau, free shipping will be available if your order price is equal to or above $200.00, or a shipping fee of $ 20.00 will be charged.

For Taiwan, free shipping will be available if your order price is equal to or above $300.00, or a shipping fee of $ 30.00 will be charged.

 

Shipping rules for overseas orders:

To Japan, free shipping will be available if you pay US$300 or more, or a shipping fee of US$28 will be charged.

To South Korea, free shipping will be available if you pay US$300 or more, or a shipping fee of US$30 will be charged.

To India, free shipping will be available if you pay US$650 or more, or a shipping fee of US$60 will be charged.

To South Asia (Brunei, Indonesia, Cambodia, Malaysia, Philippines, Singapore, Thailand, Vietnam), free shipping will be  available if you pay US$300 or more, or a shipping fee of US$31 will be charged.

To Oceania (Australia, New Zealand), free shipping will be available if you pay US$450 or more, or a shipping fee of US$44 will be charged.

To the Americas (United States, Canada, Mexico), free shipping will be available if you pay US$500 or more, or a shipping fee of US$70 will be charged.

To the Middle East (United Arab Emirates, Afghanistan, Bahrain, Egypt, Israel, Jordan, Kuwait, Libya, Oman, Qatar, Saudi Arabia, Turkey), free shipping will be available if you pay US$600 or more, or a shipping fee of US$63 will be charged.

To Europe (Andorra, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, United Kingdom, Vatican), free shipping will be available if you pay US$650 or more, or a shipping fee of US$66 will be charged.

If your country or region is not listed above, please consult the sales customer service for specific shipping rules.

If you have any special requirements for delivery, please be sure to contact our pre-sales customer service in advance for consultation.

In case your order amount (excluding shipping) is less than US$5.00, a service fee of US$2.00 will be charged.

Check the receiving information carefully before carrying out a payment. If you need to change the address, please contact customer service in time. We will try our best to contact the courier company for negotiation. If the address modification application is submitted after the order package is sent, the success of the address modification cannot be guaranteed.

The cost incurred due to address modification shall be borne by the customer.

 

TXGA will not be liable for delays or returns due to the following reasons:

1. The delivery is delayed due to remote areas and inconvenient transportation;

2. The package is delayed or undelivered due to the buyer's reasons (such as changing the delivery address, unknown address, incorrect address, failure to contact, rejection, no recipient, etc.);

3. Delivery is delayed due to delivery resistance (the recipient address is inaccessible by delivery personnel, delivery is not accepted on rest days/public holidays, etc.);

4. Delays caused by force majeure ("Force Majeure" refers to unforeseen, unavoidable, or insurmountable objective circumstances and other objective circumstances that affect delivery time and cause package delivery delays, including but not limited to national or regional air or ground transportation systems Control or interruption, communication system interference or failure, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events).

Tariff rules:

Import duties on overseas orders will be borne by the buyer. 

About delivery:

In-stock products on TXGA's official website can be shipped on the same day. When placing an order for out-of-stock products, please pay attention to the specific delivery date of the order.

 

Logistics query:

Go to the TXGA personal center, and click Order Center, My Order, to view the order details. Click View Logistics to grasp the specific logistics progress of the order.